RETURNS & EXCHANGE

We are unable to accept returns on any products unless it is a damaged product. If damaged, we request to return within 3 working days. For returns please contact us.

Damaged Goods

We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 3 working days of receipt. Do not accept the shipment if its not in good condition. Items cannot be returned on grounds of colour, choice or handwork.You can write us sales@namratapatil.com

Wrong Orders

If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.

Terms of Return & Exchange

All items to be returned or exchanged must be unused, unworn, unwashed and undamaged by you.  Namrata Patil will not incur shipping or insurance charges on merchandise that is cancelled. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is your responsibility.

The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. Namrata Patil reserves the right to refuse return or exchange in case of missing packaging.

This amount will exclude shipping and handling charges.

We do not accept returns on specially ordered and customised items under any circumstances since all items have been customised as per your request and post your approval. If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.